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• Delivery area coverage, timelines & charges

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1. Currently, we ship within India only.

2. On Ground Shipping is Free for all our products within India.

3. The delivery timelines can take 4-8 days depending on the location.

 

• Our shipping vendors

 

For all domestic shipments, we use a premier shipping aggregation software, which in turn automatically picks the shipping vendor to deliver the product depending on the best service & availability offered to a specific pin code. The typical shipping vendor who deliver the product mostly in our experience have been Delhivery.

 

• Post order, no changes possible in customer shipping information & delivery scheduling

 

 Once a package is picked up by our shipping vendor,

1. we cannot make any edits to the customer shipping & contact details.

2. we cannot share the delivery person's contact details since our interaction is only with the delivery vendor's customer care, not directly with the delivery person.

 

• Unserviceable Pincodes

 

In case our shipping vendors do not count your location as a serviceable area, we will not be able to deliver the package, and will need to refund your order.

 

• Sundays & Public Holidays

 

1. Sundays & Public Holidays are not generally considered as working days for dispatches from our workshop, so dispatches will then take place the following day.

2. Sundays & Public Holidays are not generally considered as working days for deliveries by our shipping vendors, so scheduled deliveries will then take place the following day.

 

• Incorrect shipping recipient contact details

 

In case the customer has entered incorrect contact details (shipping address, phone number, email), we are unable to process the order for dispatch. We will get in touch with the customer to clarify the correct details but until it is rectified shipping vendors will not accept the packages for delivery.

 

• Time-Sensitive Order Timelines

 

Our shipping timelines mentioned above is the typical time frame (for 90% of packages) for our shipping vendors to make the deliveries pan-India. However, occasionally it takes an extra 1-2 days to complete the delivery and in rare instances, the shipping vendor needs more time. So, in case the deliveries are time-sensitive (for eg: needed urgently before a trip), we would not recommend taking the chance if the time available is short.

 

• Max number of delivery attempts

 

Our shipping vendors will typically attempt the delivery within the expected timelines shared. In case the customer is not available to take delivery at the recorded address in the 1st attempt, they will make maximum 2 more attempts (total 3 attempts) in the following 1-2 days. After 3 failed attempts, the product will be returned back to our workshop and the order will stand cancelled.

 

• Shipment Pickup instead of delivery

 

In case you cannot take delivery at your home/office address, you can have the option to pick up the luggage from our New Delhi workshop if you'd like. Once you place the order, just drop us an email about this & we'll keep the package ready for you to pick up. ​

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